Refund Policy

Refund Policy – Eversoul Game Portal At Eversoul, we strive to provide a smooth and immersive gaming experience. Our refund policy reflects our commitment to fair digital practices while maintaining the integrity of in-game systems. Digital Purchases All purchases made through the Eversoul platform, including in-game currency, cosmetic items, and downloadable content, are non-refundable once the transaction is completed. This policy is in line with the digital nature of the goods and immediate access provided to the content. Exceptions & Special Cases Refunds may be considered under the following exceptional circumstances: Accidental purchases made without intent, reported within 24 hours. Duplicate transactions due to a technical error. Unauthorized purchases made without the account holder’s consent (may require proof). To initiate a review, contact our support team with: Order ID or transaction receipt A detailed description of the issue Any supporting evidence (e.g., screenshots, account information) Processing Time Once your request is received and approved: Refunds will be processed within 7–10 business days Refunds will be issued to the original method of payment Please note: Submitting a refund request does not guarantee approval. Third-Party Platforms If your purchase was made through a third-party store (Google Play, Apple App Store, Steam, etc.), their respective refund policies apply. Please contact them directly for assistance.